Shipping policy
Order Processing
All orders are processed within 1–2 business days after confirmation.
Orders are shipped only after the shipping fee has been received for Cash on Delivery (COD) orders.
Shipping Methods
We currently ship across Egypt through our shipping partner.
Delivery time usually ranges from 2–5 business days, depending on your location.
Shipping Fees
Shipping fees are displayed during checkout.
For Cash on Delivery (COD) orders, the shipping fee must be prepaid via:
- InstaPay
- Vodafone Cash
Orders are dispatched only after payment of the shipping fee is confirmed.
Failed Deliveries
If the customer refuses the shipment after dispatch for personal reasons, shipping fees are non-refundable.
Order Tracking
Customers will receive shipment updates once the order has been dispatched.
Contact
For any shipping inquiries:
Email: kova.egyp@gmail.com