Shipping policy

Order Processing

All orders are processed within 1–2 business days after confirmation.

Orders are shipped only after the shipping fee has been received for Cash on Delivery (COD) orders.


Shipping Methods

We currently ship across Egypt through our shipping partner.

Delivery time usually ranges from 2–5 business days, depending on your location.


Shipping Fees

Shipping fees are displayed during checkout.

For Cash on Delivery (COD) orders, the shipping fee must be prepaid via:

  • InstaPay
  • Vodafone Cash

Orders are dispatched only after payment of the shipping fee is confirmed.


Failed Deliveries

If the customer refuses the shipment after dispatch for personal reasons, shipping fees are non-refundable.


Order Tracking

Customers will receive shipment updates once the order has been dispatched.


Contact

For any shipping inquiries:

Email: kova.egyp@gmail.com